One of us, one of us, one of us...

This pilot fish is the office manager at a small clinic in a physical therapy company that's having some growing pains.

"The right hand doesn't know what the left hand is doing most of the time," sighs fish. "My clinic has just two people -- one therapist and me. Although I'm not in IT, I do have more computer knowledge than most users.

"About a month after I started here, we had a documentation software upgrade, with one of the, um, benefits being that the computers in our office stopped printing. The upgrade had apparently erased our network configurations.

"One of the two company 'tech guys' had come in the day before to re-establish network connections to the company servers, but didn't think about the wireless printer/fax machine. At first, I thought it was just my computer, so I took a look at it and set up the printer for my machine and didn't think any more about it.

"Two days later the therapist complained aloud that his computer wasn't printing and that he wished that the other company tech would call him back to fix it. I took a look at his machine and got it printing as well. He was pleased and we moved on with our lives.

"Three weeks later I got a call from that other company tech, asking about our printer not working. I told him I had taken care of it and he said, 'Oh. OK. Cool!" -- and hung up.

"I told the therapist about this conversation and he chuckled.

"However, I think he told some of the other clinic directors. I now get calls from other clinics about their computer problems."

Sharky wants to hear about any IT problems. Send me your true tale of IT life at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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