User at a community bank is waiting for a fax containing information related to a loan application, reports a pilot fish on the scene.
"These days, most everything in banking is sent encrypted," fish says.
"When she received the fax, it was a single page that read:
This is a secure, encrypted message.
Desktop users: Open the attachment (message_name.html) and follow the instructions.
Mobile users: Get the mobile application.
Need help? Click here.
"When she contacted the individual who sent it, asking how she was to get to the information, he replied, 'All you need to do is click and open the attachment.'
"It took my user several minutes to get the guy to understand why she was unable to do that."
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