And why would IT need to know about damage to IT?

This IT manager pilot fish is responsible for a distribution company's 30 warehouses spread across the US.

"I got a call from one of the remote sites, telling me that several of the IP phones and terminals in the office were not working," says fish. "This had been going on for several days.

"Upon further questioning, I found out that a full pallet of heavy material had accidentally been pushed off warehouse shelving and came crashing down into the office space. Luckily nobody was hurt, but the Cat-5 wiring was not so lucky.

"When I asked our operations director why nobody let me know about this little mishap earlier, he said that knowledge was 'on a need-to-know basis.'"

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