This pilot fish handles support calls for a software vendor that sells industry-tailored accounting packages. That should limit the range of calls -- or at least you'd think so.
Fish: Can I help you?
Accountant: "I need to run a trial balance report."
Fish: Run the General Ledger Report
Accountant: "I tried that. It prints the detail of all transactions for every account. I want that report in summary."
Fish: Did you hit the summary button?
Accountant: "No, what's that do?"
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