Just what it says on the label

This pilot fish handles support calls for a software vendor that sells industry-tailored accounting packages. That should limit the range of calls -- or at least you'd think so.

Fish: Can I help you?

Accountant: "I need to run a trial balance report."

Fish: Run the General Ledger Report

Accountant: "I tried that. It prints the detail of all transactions for every account. I want that report in summary."

Fish: Did you hit the summary button?

Accountant: "No, what's that do?"

No need to send Sharky a summary -- just email me your entire true tale of IT life at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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