Glad we could assist by not assisting

Pilot fish discovers that upgrading the memory on a batch of all-in-one PCs is more challenging than he thought. Fortunately, the vendor has an online live-chat support feature.

Support: Thank you for contacting our live-chat support. Please give me a few moments to review your information. How may I assist you today?

Fish: Hello, I recently purchased seven all-in-one computers and I need to upgrade the memory on six of them. The first computer has been upgraded already, but it was a really tricky procedure and I am wondering if there is a good instructional guide available.

Support: I'll be more than happy to assist with this. As it relates to this we do not have a guide available for the upgrading process. This is because we do not assist with upgrades.

Sighs fish, "I am currently in a staredown with them. Neither side seems to want to make the next comment..."

Sharky wants your comment -- and your story. Send me your true tale of IT life at You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

Computerworld's IT Salary Survey 2017 results
Shop Tech Products at Amazon