This is why offshoring the help desk won't work

This pilot fish has just started working in his first IT help-desk job when a user walks into his office complaining that she can't get logged on.

"I opened up the Exchange Console and sure enough, her account was locked," fish says. "She said she didn't need her password changed, just her account unlocked, so I unlocked it.

"About five minutes later, she came back to my office again -- same problem. I unlocked her again. Five minutes after that she came back again. This time I unlocked her and followed her to her desk.

"She typed her password very slowly, still with no success. That's when I noticed the little brown puddle by her keyboard.

"What's that? I asked.

"'Oh, I spilled a cup of coffee on my keyboard,' she said. 'I think I got most of it out.'

"At that point I pulled her away from the machine and unplugged it to avoid electric shock. There was still coffee welling up around the keys."

Feed the Shark! Send me your true tale of IT life at You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

Computerworld's IT Salary Survey 2017 results
Shop Tech Products at Amazon