This professional firm has a satellite office in another state, and that means communication presents some special problems, reports a pilot fish who has to deal with them.

"The connection is a VPN via a broadband cable connection," fish says. "That generally is very good, but there are a few individuals there who like to complain, so we have to watch this connection like a hawk.

"It's late afternoon and we get a call: Everyone that calls this office is getting a fast busy signal.

"We ping the office. Server is up and pingable. We can remote to the server. Lots of head scratching -- why are the IP phones not working? Lots more head scratching.

"Then we call the office. It seems somebody thought it would be prudent to put all the phones on 'do not disturb' for a video conference -- and then forgot to turn it off."

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