Unclear on the whole not-on-duty concept

This pilot fish is the only IT staffer at her company who's familiar with the IP phone system, despite years of asking for a backup person to train.

"I had to leave the office one day for a scheduled-well-in-advance doctor's appointment," says fish. "Murphy took the golden opportunity presented, and the phone system went down shortly after I left the office for the appointment.

"The frantic and clueless call center supervisor called my internal extension, then my cell phone. Getting no answer on either, she charged to the IT department and demanded to know where I was. (A glance at her Outlook calendar would have told her.)

"My co-worker looked at the clueless supervisor meaningfully and informed her that I was in a doctor's appointment.

"The supervisor looked at him uncomprehendingly and asked, 'Well, why isn't she answering her cell phone?'"

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