This sysadmin pilot fish works for a construction company, where setting up big printer/copiers at job sites is part of IT's work.
"We quite often set these machines up to scan to email," says fish. "This particular job gets a new printer, so we go through the process of getting it set up to print and scan.
"Everything tests fine, and for 30 people it all works.
"Then I get a call from a new guy who says he isn't getting the scans from the printer, so I spend time checking the printer, the mail server, routing -- and everything looks good.
"Finally, before I call the user back, I log in as him. Sure enough, I find that he set a rule to delete all emails from 'email@example.com.'"
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