It's 2 a.m., and this pilot fish gets a call from a user in a 24/7 office who reports that every time he tries to print, an alert box pops up on the screen.
"He said he had restarted the PC and the printer, but the box kept popping up," says fish.
"I asked what the box said. He said he didn't know because he just closed it out as soon as it popped up.
"I told them to print and read me the text in the box.
"I could hear the guy reading the text quietly to himself...The print job cannot be completed because the printer is out of paper...
"He told me, 'I think we fixed it, I have to go' and hung up."
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