Going through the firewall isn't USUALLY faster

Consultant pilot fish's customer loses 10TB of data after a mishap at the office -- with no backup and no way to get the data back, of course.

"I then tried to sell him a complete backup solution -- hardware, software and setup for a reasonable dollar amount," fish says. "The customer mulled over the idea for a bit and, trying not to pressure him, I said I'd leave him with the bid and check back in a few days.

"A few days passed, and I called the customer and asked if he wanted to proceed. The customer said, 'We decided to go with a disaster-recovery site solution. We punched a hole through the firewall and are copying all the data to a backup server on the other side.'

"I was confused by this, as the customer generates several gigabytes of data in a day and only has a 3Mbps connection. The customer explained that it all works and has been verified by their onsite IT person.

"I still questioned this setup, and decided I needed to go for a site visit. The customer agreed to this.

"When I visited the site, what he explained on the phone was 100 percent accurate. There was a LAN cable, going through a hole in the firewall of the building.

"On the other side, in the neighboring store, was a server to which all their data was backed up daily."

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