The real question is, did it work?

User calls this support pilot fish to complain that her printer isn't working.

"I asked all the normal questions," says fish. "Is the printer on? Can you print from other applications?

"Unsatisfied with the answers, I walked down the hall to the suspect laser printer.

"I found the laser printer plugged into a power strip -- not uncommon, and not a real concern. But I did notice the power strip had tripped and turned off. Reaching down to reset the power strip, I also discovered a space heater plugged in and directed toward the laser printer.

"Since the surge protector had tripped, I queried the user to determine why she felt a need to plug in an unapproved space heater and why it was directed toward the printer.

"The response I got was that the printer was always warming up, so the user thought the printer was abnormally cold and she figured the heater would keep the laser printer from having to warm up all the time.

"I was just glad in that moment she hadn't covered it with a blanket or heating pad."

Sharky's got you covered. I file the identifying marks off your true tale of IT life, so send it to me at sharky@computerworld.com. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Get your daily dose of out-takes from the IT Theater of the Absurd delivered directly to your Inbox. Subscribe now to the Daily Shark Newsletter.

FREE Computerworld Insider Guide: IT Certification Study Tips
Editors' Picks
Join the discussion
Be the first to comment on this article. Our Commenting Policies