So what could possibly be wrong?

This local school system has a planned power outage in one of its buildings during a holiday break, so this IT pilot fish does the logical thing: "I disabled all alert notifications for that building," he says.

"The day of the power outage, a user came over to our office and reported there was no Internet in the building. I calmly responded, 'Due to the power outage, the wireless that provides your Internet is currently offline.'

"I assumed the conversation would have been done at that point. The user then replied, 'But my laptop is working fine -- just no Internet...'"

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