This pilot fish works in a manufacturing plant that's very spread out, with plenty of subareas and locations within the complex.
How big? "Oftentimes, bicycles or cars are used to travel from area to area," reports fish. "For example, a call may come from the finishing building or from the warehouse or tank farm.
"One morning, a user calls and explains he is having problems with his email.
"He further describes the problem as being that email works well when using the computer upstairs, but while he can log onto the computer downstairs, he cannot access his email.
"Making notation for the trouble ticket, I inquire, 'Where are you?'
"User replies: 'I'm in front of the computer.'"
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