OK, let's try that one more time

This company's email runs through an Exchange server, which means adding iPhones or iPads isn't really difficult -- just a little complicated, says a pilot fish who's been there.

"One of my users just received a new iPad as a gift from her supervisor," fish says. "She quickly emailed me requesting instructions on setting up her work email on her new device.

"In a rush, I quickly sent her snapshots of my settings from my own iPad.

"A few minutes later, I received a response from her that it didn't work -- because she didn't know my password.

"Instead of explaining that she should replace my user name, password and email information with her own, I took another snapshot of my settings instead. I quickly replaced the user name and email fields with her credentials.

"This round she caught on and used her current email password."

PCs, tablets, phones -- tell Sharky your story any way you like. Just send me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).

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