This pilot fish at a large university has the title Instructional Technology Manager -- a job that really shouldn't exist separate from IT.
"Due to historic disagreements and departmental control issues, the convergence between AV and IT was never going to happen at this place," fish says. "So Instructional Technology is all classroom and lab equipment except the computers and monitors.
"One morning the IT hardware specialist stopped by to inform me she had just returned from a classroom where she took care of a trouble ticket concerning there being no image on the computer monitor.
"She told me all the computer equipment was working fine, but I might want to have the ceiling mounted projector inspected to make sure it was working and had a video image, because she found a 'dangly thing' laying near the back of the computer.
"Sure enough, I found the 'dangly thing' right where she said it would be. It was the VGA cable that should have been connected to the computer -- which meant her monitor, which she said was working fine, was not getting an image..."
Sharky isn't taking sides -- just reporting true tales of IT life. Send yours to me at firstname.lastname@example.org. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.
The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).