New year, same old users

Client calls this consultant pilot fish, wanting an explanation for why the file server is rebooting as many as five times a day.

"I go in and do my investigation, look at logs and everything," says fish. "I don't find anything wrong at all that would explain why the file server would be rebooting.

"I meet with the client and explain how nothing is wrong with the file server and I don't think there is an issue.

"Then I go around asking everyone in the client's office if they have any issues. I catch up with the sales guy and he brings up the fact that the Wi-Fi doesn't work when he comes in.

"I ask him how he has been fixing it, and he walks over to the network cabinet and shuts off the UPS to the whole rack, then turns it back on.

"Needless to say, we now know the cause of the rebooting file server..."

Start the New Year off right with Sharky. Send me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).

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