It's August 29, 2012, and this IT manager pilot fish at a product distributor gets a call from a user almost 1,000 miles away.
"He was in Alabama, working from home," dish says. "He was having a hard time keeping a connection to his remote-desktop session and wanted to know if there was anything up.
"He was adamant that the problem was on my end, up in Minnesota, because his laptop was showing he had an excellent connection to the Wi-Fi router in his home.
"I asked him if there was anything going on in his area that could be an issue -- knowing full well that he was in the middle of Hurricane Isaac.
"I suggested that, although he was able to connect to a device across the room, the connection back to Minnesota at some point could be affected by the weather, downed communication and power lines, etc."
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