Pilot fish is visiting a user's office to take care of an email issue. "After resolving that, I had the user log off and back on," fish says. "She complained that her user name, wslaghoopleflint, was so long that it was a nuisance to type in. She asked if I could change it to just wflint. I replied that it would be no problem.
"Before I could say or do anything more, she quickly typed in wflint and her password and banged the Enter key. She then gave me a blank look when her computer complained about a bad user name or password.
"I had to explain that, no, I can't update her network account while standing in her office. Logged on to her computer I could, but we don't yet have telepathic interfaces with domain servers."
The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).