Pilot fish on the IT help desk at this manufacturing company has just about had it with one particular user behavior -- and it happens almost every week.
"A user would email the help desk with the subject line 'Computer issues,'" says fish. "The body of the email would have something along the lines of 'Pick and pack computer black and not working, nothing works.'
"I would email back for the user to contact me via phone or IM, and the user would never respond.
"After about five weeks of this, when I got another one of these emails I emailed back in a sarcastic and snarky manner: 'Is the computer on?'
"Ten minutes later I got an email back from the user: 'That fixed it!'"
Sharky can supply plenty of snark, but not until you send me your true tale of IT life at firstname.lastname@example.org. You'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.
The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).