Name game

It's the yearly open enrollment period for health-care options at the government agency where this pilot fish works, and this year, employees can finally make changes online.

"I go to the website, and it asks for first name, last name and the code from the letter that the health care provider sent me," says fish.

"My name is in the form First M Last, Jr., so I enter First and Last in the appropriate boxes, but the system fails to verify me.

"I double-check everything and try again. Nope.

"I try again using Last Jr. as the last name, since I have run into companies many times that do not properly support suffixes. That doesn't work either.

"Finally I remember I have an online account with this provider, so I log in and see that they say my first name is First M and my last name is Last JR.

"At least I got close..."

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