Parts is parts, but GHz isn't GHz

The software running this dental clinic has been working fine for four-plus years, but one day it starts acting up, reports a pilot fish on the scene.

"One button on the menu bar hangs when pushed," says fish. "Vendor support is contacted, and the inevitable run through the checklist commences: power options, video options, directory permissions, anti-virus -- everything but the software.

"Then it gets to the processor, and the vendor support rep told me the following: 'Your RAM is fine, but your processor speed doesn't meet the minimum. It's 1.8 GHz, the minimum is 2.0 GHz. Let me give you the URL of our hardware requirements page.'

"The 2.0 GHz minimum processor is an Intel Pentium IV. Our 1.8 GHz processor is a dual-core AMD Opteron.

"I sighed and said, 'Can I speak to someone in Tier II support?'"

Speak to Sharky. Send me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).

To express your thoughts on Computerworld content, visit Computerworld's Facebook page, LinkedIn page and Twitter stream.
Windows 10 annoyances and solutions
Shop Tech Products at Amazon
Notice to our Readers
We're now using social media to take your comments and feedback. Learn more about this here.